Order tracking
Where is my deHertz?
Your tracking link is in the shipping email we sent when the courier collected your order. If you cannot find it, we will look it up for you.
Look up your order
Your order number is in the subject line of your confirmation email.
What happens when
From checkout to your door.
Four stages, and you get an email at each one.
- 01
Order confirmed
You get an email the moment payment clears, with your order number.
- 02
Packed
Usually the next working day. Each pendant is checked and paired-tested before it ships.
- 03
In transit
A tracking link is emailed when the courier collects. UAE delivery is 2–4 working days.
- 04
Delivered
Signature on delivery. Your 14-day return window starts from this date.
Have your order number ready
It is in the subject line of your confirmation email. Send it to us with the email address you ordered under and we will tell you exactly where the parcel is — usually within the hour on a working day.
Delivery questions
While you wait.
- How long until it arrives?
- Two to four working days anywhere in the UAE, from the day after your payment clears. Working days here are Monday to Friday.
- I never got a tracking email.
- Check spam first — courier notifications land there often. If it is genuinely missing, send us your order number and we will resend the link.
- Can I change the delivery address?
- Yes, free, as long as the courier has not collected it. Once it is with them, changes depend on the courier and may not be possible.
- Does someone need to sign for it?
- Yes. The courier will call before arriving, so please give a mobile number you actually answer — an unreachable number is the most common cause of a delayed delivery.
- Can it be delivered to a PO box?
- No. We need a physical address a courier can reach and get a signature at.
- What if it has not arrived after four working days?
- Contact us and we will chase the courier. If the parcel cannot be located we send a replacement at no cost to you.
- It arrived damaged.
- Photograph the packaging and the pendant before doing anything else, then contact us within forty-eight hours. We replace it.